RETURNS

 

What is the Returns process?

If you are not 100% happy with your Sub Sports product, please simply return this, via post, to the following address:
SUB SPORTS
Middle Park
Sowerby
Thirsk
North Yorkshire
YO7 3AH
United Kingdom

With all returns, please include a copy of your invoice, along with a short note indicating your issue, confirming whether you would like to receive a free exchange or a full refund.

If you cannot locate your original invoice, please include your order number and the above requested information.

For exchanges, please let us know when you wish to receive a different size or colour.

Please feel free to call us on 01845 522393, should you have any further queries.

 

I have a defective item, can I still return it even though it has already been worn?

These items are treated the same as normal returns. If you have a damaged or defective item, please return this to our address and we will ensure a free exchange is sent out.
If this item happens to be out of stock at the time of return, we will then issue you with a full refund of the purchase amount.

 

Am I able to receive an Exchange, or am I required to place a separate order?

We are more than happy to offer you an exchange for your unwanted item.
Please follow the Returns process, confirming that you wish to receive an exchange and we will ship this out, free of charge.

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